How can we help?
Need help saving a link, finding your collections, signing in, or keeping devices in sync? Contact [email protected].
Tell us what happened
To help us understand a problem, include:
- Whether you are using Kutu on the web, iPhone, or Android.
- Your browser or app version and operating system, if you know them.
- What you were trying to do, what happened, and any error message.
- Approximately when it happened and whether it happens every time.
If the issue concerns your account, contact us from its registered email address where possible. Screenshots can help, but crop or hide private links, notes, email addresses, and other information that is not needed to explain the issue. You do not need to send your entire library.
Never send passwords, private-bookmark PINs, authentication tokens, or full payment-card details.
Common questions
My bookmarks are not showing on another device
Check that both devices are signed in to the same Kutu account and have an internet connection. If one device has unsynchronised changes, keep the app open and connected while it finishes. Do not uninstall the app or clear its storage before important local changes have synchronised or been exported. If the problem continues, tell us which devices are affected and whether a sync message remains on screen.
I cannot sign in
Use the same sign-in provider and account you used previously. If you used Sign in with Apple and Hide My Email, your Kutu account may be associated with an Apple relay address. Tell us the error message, but do not send your sign-in password or verification codes.
The website opened in the wrong language
Open the language version you want directly, such as kutu.link/en/ or kutu.link/tr/. The neutral home address uses a saved Kutu language preference where available, otherwise the language preferences sent by your browser. Your browser's preferences can differ from your operating system's language.
In the web workspace, you can change the site language in Settings and save your choice. A language change does not require you to create a new account or move your bookmarks.
A link preview is missing or incorrect
Kutu retrieves previews from external websites and associated metadata services. Some sites restrict previews, change their content, or require sign-in. You can use the available editing controls to correct a bookmark's title or description. Do not send a private or token-bearing URL to support unless it is necessary and you understand what access it may provide; describe the issue first.
Where can I export my bookmarks?
Use the export options under the web workspace's data and synchronisation settings. Available formats include JSON, CSV, and bookmark HTML. Keep exported files secure: they can contain personal links, titles, and notes. An export is a copy; it does not delete your Kutu account or automatically update after later edits.
How do I cancel or ask about a subscription?
Manage a mobile subscription through the Apple App Store or Google Play account used to purchase it. Removing the app or deleting a Kutu account does not necessarily cancel renewal. For a billing issue, tell us the store, product, and approximate purchase date. Provide transaction references only if needed; never send full payment details. Refund and cancellation rights depend on the purchase channel and applicable law.
Premium checkout is not available in the current web version. Selecting a preview plan on the website does not charge you or create a subscription.
How do I delete my account?
Follow Delete Your Kutu Account. You can start a request by emailing [email protected] even if you have uninstalled the app. We may need to verify ownership before deleting account information.
How do I make a privacy request?
Email [email protected] with the subject Privacy request and tell us whether you want access, correction, deletion, or information about processing. We will review your request and respond with the outcome as soon as possible and no later than 30 calendar days after receiving it, or sooner if required by applicable law. See the Privacy Policy for further details. Avoid attaching identity documents unless we have explained why a proportionate verification step is necessary.
How do I report a security concern?
Email [email protected] with the subject Security report. Describe the affected feature and how the issue can be reproduced using your own account or test data. Do not access another person's information or perform disruptive testing. If you encounter someone else's private information, stop and report the minimum details needed to locate the issue.
How do I report copyright infringement or unlawful material?
Email [email protected] with a description, the relevant location, the right or issue involved, and contact details so we can assess the report. Do not send more personal or confidential information than necessary.
About support
Kutu Bookmark is operated by Erkan Eroğlu, Türkiye. We review requests according to their nature and urgency; legal requests are subject to the deadlines that apply to them. Please do not use Kutu support for emergencies.
Related pages: Privacy Policy · Terms and Conditions · Legal Notice.